Night-Shift Trauma-Informed Guest Services Lead

Guest-House-of-Milwauke; Milwaukee (WI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

11 paid holidays

3 weeks vacation

Paid mental health days

Health, Dental & Vision Insurance

FREE disability insurance

Growth & Development opportunities

Job summary

Guest House of Milwaukee is seeking a Guest Services II team member to support shelter operations and respond to complex guest needs. This role includes maintaining a trauma-informed environment and conducting safety checks.

Qualified candidates should have a high school diploma or GED and one year of experience in a shelter or human services environment. The position offers comprehensive benefits including paid holidays, vacation, and health insurance.

Qualifications

• One year of experience in shelter, residential, or human services environment.
• Demonstrated proficiency in Guest Services I duties.
• Ability to perform essential job functions with or without reasonable accommodation.

Responsibilities

• Respond to complex guest needs and reinforce trauma-informed practices.
• Conduct safety and security checks and assist in emergencies.
• Complete documentation accurately and support staff.

Skills

Communication

Crisis response

Time management

Interpersonal skills

Education

High school diploma or GED

Job description

Guest House of Milwaukee is seeking a Guest Services II team member to support shelter operations and respond to complex guest needs. This role includes maintaining a trauma-informed environment and conducting safety checks.

Qualified candidates should have a high school diploma or GED and one year of experience in a shelter or human services environment. The position offers comprehensive benefits including paid holidays, vacation, and health insurance.