Night-Shift Support Engineer, Enterprise Software

Laserfiche; United States; On-site; USD 40,405 - 51,660; Full time

Benefits offered by this job

15 days of vacation

3 floating holidays

2 paid volunteer days

9 paid holidays

401(k) investment options with company match

HMO and PPO medical care options

Job summary

Laserfiche is seeking a Support Engineer to help solve complex technical challenges while delivering excellent customer experiences. This role primarily involves supporting the Laserfiche software for resellers and customers through various communication channels.

The ideal candidate has a strong technical background in document management software and excellent problem-solving skills. Working the night shift is required, with a salary range of $29.33 to $37.50 per hour, plus additional benefits.

Qualifications

• Strong technical understanding of document management and enterprise application software.
• Ability to thrive in a fast-paced environment with competing priorities.
• Experience providing customer service or being in a customer-facing role.

Responsibilities

• Provide phone, chat, email, and remote support for Laserfiche software.
• Coordinate with Laserfiche development for additional assistance.
• Enroll in product and technical training courses.

Skills

Technical understanding of document management software

Analytical and problem-solving skills

Communication and teaching skills

Troubleshooting Cloud and self-hosted Microsoft platforms

Customer service experience

Education

4-year degree (BA, BS) or equivalent industry experience

Job description

Laserfiche is seeking a Support Engineer to help solve complex technical challenges while delivering excellent customer experiences. This role primarily involves supporting the Laserfiche software for resellers and customers through various communication channels.

The ideal candidate has a strong technical background in document management software and excellent problem-solving skills. Working the night shift is required, with a salary range of $29.33 to $37.50 per hour, plus additional benefits.