Night Shift Support Agent

TRADING SPACE; United States; Remoto; USD 25.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Spontaneous weekend from the CEO

Support for professional development,…

People Partner support

Anniversary and performance bonuses

Input on project direction in a bureau

Regular performance reviews

20 paid vacation days and 7 sick leave

Assisting with accounting and tax for

English language and Well-being bonus

No time tracking

CHARGING STATIONS purchased

Support for Ukraine donations

Descrizione del lavoro

Trading Space is seeking a Night Shift Support Agent to assist players via live chat during night hours, ensuring calm, clear, and empathetic responses. You’ll handle inquiries about digital items, Steam trades, and general platform mechanics while keeping precise records for follow-ups.

The role emphasizes patient communication and thorough documentation, with opportunities for growth through internal knowledge updates and performance feedback.

Competenze

• 0.5+ year of hands-on support experience in fast-paced environments.
• Solid understanding of Steam, including trades, profiles, and inventory.
• Familiarity with in-game skins (CS:GO, Dota 2, Rust).
• Basic knowledge of cryptocurrency and wallets used in gaming.
• Confident PC user with fast typing and multi-chat handling.
• Detail-oriented, organized, and able to follow through.
• English level at least Intermediate.

Mansioni

• Communicate with users via live chat and provide clear assistance.
• Work night shifts and ensure high-quality coverage.
• Investigate technical or account issues and offer effective solutions.
• Assist users with questions about digital items and platform mechanics.
• Escalate complex cases and keep users informed.
• Identify recurring questions and help update internal FAQs.
• Keep detailed records of interactions for follow-up.
• Maintain a positive user experience with clear, patient communication.

Conoscenze

Customer support

Live chat

Night shift

English (Intermediate)

Gaming platform knowledge

Record keeping

Strumenti

Live chat software

Descrizione del lavoro

Hey there, future Night Shift Support Agent! Maybe you’re the one we’ve been waiting for — the person who can keep calm in the chaos of chats, explain things with clarity, and make users feel genuinely taken care of.

YOUR QUEST-LINE:

• Communicating with users via live chat, helping them solve questions and providing clear, friendly assistance;

• Working night shifts and ensuring consistent, high-quality support coverage during nighttime hours;

• Investigating technical or account-related issues, understanding user context, and offering effective solutions;

• Assisting users with questions about digital items, platform mechanics, and transactional flows;

• Escalating complex or sensitive cases when needed, while keeping users informed throughout the process;

• Identifying recurring questions and contributing to updates for internal documentation or FAQs;

• Keeping detailed records of user interactions to ensure smooth follow-up and case resolution;

• Ensuring a positive user experience through clarity, patience, and empathy in communication.

YOUR IN-GAME SKIN:

• 0,5+ year of hands-on support experience — you’re comfortable working in a fast-paced environment and handling multiple chats with confidence;

• Solid understanding of how Steam works — you know your way around trades, profiles, and inventory mechanics;

• Familiarity with in-game skins in CS:GO, Dota 2, or Rust — you don’t need to be a trader, but you should know what’s what;

• Basic knowledge of cryptocurrency — what wallets are, how transfers work, and how crypto might be used in gaming;

• Confident PC user with fast typing and the ability to juggle several chats at once;

• Detail-oriented and organized — you’re the kind of person who follows through and doesn’t leave things hanging;

• At least Intermediate level of English.

WILL BE YOUR BOOST:

• Familiarity with anti-fraud basics or working with suspicious activity checks;

• Experience resolving issues related to payments, declined transactions, or refunds;

• Understanding of KYC / account verification processes.

YOUR POWER-UPS SOURCE:

• Spontaneous weekend from the CEO;

• Support for professional development, including events (we went on a MAJOR trip to Copenhagen, for example), certifications, and educational materials;

• People Partner who will always support you in word and deed;

• Anniversary and performance bonuses;

• Input on project direction in a bureaucracy-free environment;

• Regular performance reviews and personal feedback sessions;

• 20 paid vacation days and 7 sick leave days;

• Assisting with the accounting and tax management for individual entrepreneurs;

• English language and Well-being benefit — so that you can improve your mental health the way you want;

• No time tracking;

• We purchase CHARGING STATIONS for our spacers;

• We help Ukraine: every month the company supports AFU and transfers donations for ammunition and supplies.

If you read everything carefully and exclaimed: “Oh, yeah, I’m good at everything and I want to do cool things together!”, then we are already looking forward to your resume!