Night-Shift Roadside Assistance Supervisor

SP+; Austin (TX); On-site; USD 24,000 - 34,000; Full time

Job summary

SP+, a Metropolis company, seeks a Roadside Assistance Supervisor for its Austin, TX location. The role involves supervising parking-related roadside operations, coordinating shift coverage, and ensuring service quality in line with contract requirements.

The position requires at least a high school diploma with minimal related experience, strong communication and customer service skills, and the ability to adapt to changing conditions.

Qualifications

• Minimal high school diploma or equivalent and minimal month related experience or training; or equivalent combination of education and experience.
• Oral Communication - Speaks clearly; Listens and gets clarification; Responds well to questions.
• Written Communication - Writes clearly and informatively; Able to read and interpret written information.
• Customer Service - Maintains positive attitude. Responds to requests for service and assistance.
• Adaptability - Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
• Judgment - Exhibits sound and accurate judgment.
• License Requirement - The individual will only be required to have and maintain a valid state‑issued driver's license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Responsibilities

• Assist in the day-to-day management of a location ensuring that parking operations are handled within contractual guidelines of the specific location, adhering to company policies and procedures, fostering good client relations and promoting a professional image and approach to the business.
• Participate in programs to improve client and customer satisfaction.
• Assist in the management of day-to-day activities of the assigned locations.
• Assist with management duties as assigned.
• Courteously assist customers.
• Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
• Assist with cleanup of debris, water, oil spills and etc.
• Substitute for any position, if necessary.
• Have a thorough knowledge of all areas of the garage, thorough knowledge of the major streets, landmarks and freeways in the area of the garage.

Skills

Oral Communication

Written Communication

Customer Service

Adaptability

Judgment

Driver's License

Education

High school diploma or equivalent

Job description

SP+, a Metropolis company, seeks a Roadside Assistance Supervisor for its Austin, TX location. The role involves supervising parking-related roadside operations, coordinating shift coverage, and ensuring service quality in line with contract requirements.

The position requires at least a high school diploma with minimal related experience, strong communication and customer service skills, and the ability to adapt to changing conditions.