Night Shift RN Triage & Telehealth Navigator

Devoted Medical Group, PC; Waltham (MA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health, dental and vision plan

Generous paid time off

$100 monthly mobile or internet

Stock options

Bonus eligibility for most roles

Parental leave program

401K program

Job summary

Devoted Health in Waltham, MA seeks a Triage Clinical Guide (Registered Nurse) to provide telephonic and portal-based clinical triage for members, guiding them to appropriate care and resources. This full-time night-shift role runs five shifts per week (6:00 PM–2:30 AM ET) with weekends and holidays on a rotating basis, offering growth and a strong team culture within a mission-driven care platform.

You will collaborate with RNs, NPs, and physicians, use EMR and telehealth tools, and contribute

Qualifications

• Active unencumbered RN license (Compact) or willingness to obtain state licenses as needed.
• Minimum 5 years direct patient care experience.
• Prior clinical triage experience in ED/ICU/primary care/telephonic triage.
• Prior telehealth experience required.
• Eagerness to learn EMR, remote software, and video systems.
• Excellent communication and active listening skills.

Responsibilities

• Provide clinical triage via telephone and patient portal.
• Coordinate care and route to appropriate providers or services.
• Deliver telehealth support across geographies to keep patients at home when possible.
• Monitor portal chats and escalate to acute triage when needed.
• Collaborate with RNs, NPs, PAs, MDs and medical assistants.
• Participate in learning sessions and professional growth.
• Advocate for patients and maintain compassionate care.

Skills

RN licensure (Compact)

Clinical triage

Telehealth

EMR proficiency

Communication skills

Education

BSN preferred

Tools

EMR systems

Video telehealth platforms

Job description

Devoted Health in Waltham, MA seeks a Triage Clinical Guide (Registered Nurse) to provide telephonic and portal-based clinical triage for members, guiding them to appropriate care and resources. This full-time night-shift role runs five shifts per week (6:00 PM–2:30 AM ET) with weekends and holidays on a rotating basis, offering growth and a strong team culture within a mission-driven care platform.

You will collaborate with RNs, NPs, and physicians, use EMR and telehealth tools, and contribute