Night Shift Resident Support Specialist

Lower Eastside Service Center; New York (NY); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Vacation

Medical/Dental/Vision

Commuter discount

Life & disability

Student loan repayment

Training benefits

Job summary

Lower Eastside Service Center in New York, NY is seeking a Security/Support staff member for overnight shifts to assist residents, staff and visitors and handle crisis response.

The role focuses on welcoming guests, maintaining safety, and coordinating with outside agencies while promoting life skills and independence among tenants. Bilingual English/Spanish is a plus; HS diploma required and Fireguard certification within six months.

Qualifications

• Fireguard (F-01) Certification required or attained within first 6 months of employment.
• High School Diploma, GED and/or a satisfactory equivalent combination of education and/or training and experience.
• Experience in permanent or transitional housing, or community facility, or related social services areas.
• Good interpersonal skills and ability to conduct oneself in a professional manner.
• Bilingual skills in English and Spanish are a plus.

Responsibilities

• Meets, greets, checks identifications and announces visitors to residents and staff.
• Maintains daily log of complaints and incidents in the building.
• Provides assistance to the clients when outside agencies are conducting home visits.
• Calls 911 in emergencies and informs Emergency Operator of emergency.
• Support and assist the individuals in developing skills that will further their independence, increase their community involvement and improve their quality of life.
• Address and access client’s needs in crisis situations. Follow protocols written in the LESC Policy and Procedure handbook.
• Engage tenants with outreach and life skills regarding substance use, HIV/AIDS and overall health.
• Accepts medication deliveries and ensure tenants receive medication.
• Assists tenants with filling out complaint forms, work orders and relays information to appropriate staff for follow up.
• Answers central telephones and relays messages to staff and residents.
• Records and maintains log of incidents.
• Monitors resident activity and ensures their safety.
• Assists program staff as needed.
• Performs other duties as requested or assigned.

Skills

Interpersonal skills

Bilingual English/Spanish

Professional demeanor

Education

High School Diploma / GED

Fireguard (F-01) Certification

Job description

Lower Eastside Service Center in New York, NY is seeking a Security/Support staff member for overnight shifts to assist residents, staff and visitors and handle crisis response.

The role focuses on welcoming guests, maintaining safety, and coordinating with outside agencies while promoting life skills and independence among tenants. Bilingual English/Spanish is a plus; HS diploma required and Fireguard certification within six months.