Night Shift Recovery Care Specialist

The People Concern; Los Angeles (CA); Presencial; USD 52.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

403(b) Retirement plan

Employee Assistance Program (EAP)

Paid Holidays

Paid Vacation Days

Paid Sick Days

EAP

TELUS Health

FSA

Life/AD&D

Disability Insurance

Descripción de la vacante

The People Concern is seeking an Overnight Support Specialist for the SOLAR Recuperative Care Center in South LA, with a Sunday–Thursday night shift from 11:00 p.m. to 7:30 a.m.

This onsite role supports clients experiencing homelessness who may have medical needs. Responsibilities include monitoring the floor, assisting with client needs, maintaining a safe environment, documenting updates in HMIS, and participating in staff trainings.

Formación

• Minimum one (1) year experience in related work.
• Possess effective customer service skills and the ability to handle difficult situations.
• Ability to work independently and think critically.
• Ability to act in a professional manner regardless of circumstances.
• Commitment to improving the community through empowerment and dignity.
• Familiarity with non-violent crisis intervention.
• Familiarity with issues faced by population served.
• Ability to self-motivate and to appropriately organize and motivate others.
• Computer literate; able to use computerized database system for information management.
• Ability to work as a team member.
• Able to obtain and maintain Food Handlers, CPR and First Aid certifications.
• Demonstrate an ability to take initiative towards continued professional development.

Responsabilidades

• Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.
• Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties.
• Always be visible on the floor and actively engage and welcome clients.
• Conduct regular, thorough walk-throughs of the facility.
• Create a supportive environment to ensure client progress towards stability.
• Attend relevant staff meetings, trainings and retreats as scheduled.
• Oversee client cubicle/bed area maintenance in a trauma-informed manner.
• Facilitate client engagement activities, such as enrichment and life skills groups.
• Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift.
• Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care.
• Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills.
• Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction.
• Communicate effectively, and in a timely manner, with management, peers, and clients.
• Always maintain client confidentiality, while following agency, state, and HIPAA laws.
• Other duties as assigned.

Conocimientos

Customer service

Independent work

Professionalism

Non-violent crisis intervention

Trauma-informed care

Team player

Initiative

Digital literacy

Organizational skills

Self-motivation

Confidentiality

Educación

High school/GED degree

Descripción del empleo

The People Concern is seeking an Overnight Support Specialist for the SOLAR Recuperative Care Center in South LA, with a Sunday–Thursday night shift from 11:00 p.m. to 7:30 a.m.

This onsite role supports clients experiencing homelessness who may have medical needs. Responsibilities include monitoring the floor, assisting with client needs, maintaining a safe environment, documenting updates in HMIS, and participating in staff trainings.