Night Shift Patient Experience Associate – Cardiac ICU

Boston Children’s Hospital; Boston, Northern (MA, KY); Hybrid; USD 25,000 - 36,000; Part time

Job summary

Boston Children’s Hospital is seeking a part-time Patient Experience Representative for the Cardiac ICU. You will provide administrative and patient-facing support, focusing on a positive experience for patients, families, visitors, and staff.

Duties include admissions/discharge support, patient flow coordination, and comprehensive administrative tasks. Schedule: 11pm-7:30am every other Sat/Sun and every other holiday.

Qualifications

• Basic computer skills required.
• Strong customer service and communication skills.
• Ability to communicate clearly and demonstrate empathy in difficult situations.
• Ability to work with diverse patients, families, visitors, and coworkers.
• Strong attention to detail and accuracy.
• Good interpersonal, collaboration, and organizational skills.
• High School Diploma or GED required.
• No healthcare experience required; basic customer service and computer skills required.

Responsibilities

• Provide positive and effective customer service to patients, families, visitors, and coworkers.
• Greet and direct patients, families, and visitors.
• Respond to routine questions about hospital policies and procedures.
• Manage a high volume of inbound and outbound calls.
• Provide accurate information, directions, and guidance and follow up to address needs.
• Provide patients with required forms and obtain signatures and documentation.
• Generate patient labels and identification bracelets.
• Prepare admission documentation and support timely admission processes.
• Notify the Charge Nurse when patients arrive.
• Process patient transfer and discharge paperwork.
• Update information boards.
• Request ambulance transportation when needed.
• Review discharge paperwork for accuracy and completeness.
• Participate in shift handoffs and team huddles to support patient flow.

Skills

Basic computer skills

Customer service

Communication

Empathy

Interpersonal skills

Detail orientation

Organization

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Boston Children’s Hospital is seeking a part-time Patient Experience Representative for the Cardiac ICU. You will provide administrative and patient-facing support, focusing on a positive experience for patients, families, visitors, and staff.

Duties include admissions/discharge support, patient flow coordination, and comprehensive administrative tasks. Schedule: 11pm-7:30am every other Sat/Sun and every other holiday.