Night Shift Patient Access Supervisor: Lead & Coach

RCM Holdco; Evansville (IN); On-site; USD 48,000 - 59,000; Full time

Job summary

R1 RCM Inc. in Evansville is seeking a night shift Supervisor for the Emergency Department at Ascension St. Vincent Hospital. The role runs Monday–Friday, 6:00 p.m.–2:30 a.m., with rotating weekends and holidays, onsite in Evansville.

You will supervise daily patient registrations, verify eligibility and benefits, and coach staff while coordinating with clinical and administrative teams to ensure smooth operations.

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum of 3 years of experience, including at least 1 year in a management role.

Responsibilities

• Ensure the accuracy and completeness of daily registrations, including insurance eligibility and benefits verification.
• Provide high-quality service to patients and resolve any issues or complaints in a timely and professional manner.
• Serve as a liaison between clinical and administrative areas to ensure sound working relationships and cooperative arrangements.
• Provide guidance, feedback, and coaching to associates.
• Train staff on policies, procedures, systems, and regulatory requirements.
• Monitor quality assurance measures and ensure compliance with JCAHO, HIPAA, and other standards.
• Assist manager with staff evaluations by providing feedback on individuals the supervisor has monitored/supervised.
• Ensure proper utilization of software and technology tools.

Education

Bachelor's degree or equivalent experience

Job description

R1 RCM Inc. in Evansville is seeking a night shift Supervisor for the Emergency Department at Ascension St. Vincent Hospital. The role runs Monday–Friday, 6:00 p.m.–2:30 a.m., with rotating weekends and holidays, onsite in Evansville.

You will supervise daily patient registrations, verify eligibility and benefits, and coach staff while coordinating with clinical and administrative teams to ensure smooth operations.