Night Shift Patient Access Specialist I

Franciscan Alliance, Inc.; Indianapolis (IN); On-site; USD 19,000 - 33,000; Full time

Job summary

Franciscan Health Indianapolis Campus is seeking a Patient Access Representative I to support preregistration, registration, financial counseling, and collections of co-payments. The role collaborates with medical staff and revenue cycle departments to ensure accurate patient information and compliant data handling.

The incumbent collects demographic and financial data for medical records, communicates with patients about responsibility for copayments, and maintains HIPAA-compliant patient

Qualifications

• Interviews patient and family to obtain registration information.
• Enters insurance policy number, group number, address and billing data.
• Verbal interview to obtain registration information.
• Identifies patient liabilities and counsels on payer financials.
• Performs pre-registrations to maintain patient flow.
• Operates full-time night shift with weekend/holiday rotation.

Responsibilities

• Interviews patient and family to obtain registration information.
• Enters insurance policy number, group number, address, and telephone numbers and patient billing data.
• Verbally interview patient and/or family to obtain registration information.
• Identifies patient liabilities and counsels on co-payments and waivers.
• Handles co-payment procedures and fiscal procedures related to registration.
• Completes computer and telephone pre-registrations to maintain patient flow.

Skills

Customer service

Communication

HIPAA compliance

Data entry

Education

Associate’s degree (preferred)

High School Diploma/GED

Professional/Vocational/Trade Training

Job description

Franciscan Health Indianapolis Campus is seeking a Patient Access Representative I to support preregistration, registration, financial counseling, and collections of co-payments. The role collaborates with medical staff and revenue cycle departments to ensure accurate patient information and compliant data handling.

The incumbent collects demographic and financial data for medical records, communicates with patients about responsibility for copayments, and maintains HIPAA-compliant patient