Night Shift Patient Access Specialist

Holy Cross Health; Germantown (MD); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Free onsite parking

Flexible schedules

Comprehensive benefits

Referral Rewards Program

Job summary

Holy Cross Health in Germantown, MD is seeking a Representative II, Patient Access for the night shift (10:30pm–7:00am, Sunday–Thursday). The role focuses on obtaining and verifying demographic and financial information from inpatients and outpatients during registration, ensuring accuracy and privacy.

Candidates should have a high school diploma or GED, 45 wpm typing, proficiency with Microsoft products, and excellent telephone customer service.

Qualifications

• High School graduate or GED.
• Fluency in English and Spanish preferred; Spanish may be required in specific settings.
• Two-year experience in a hospital/health care setting, preferably in registration, billing, cash collections or insurance requirements.
• Proficiency in the use of computers, specifically Microsoft products and email.
• Typing skills of 45 wpm or higher.
• Excellent telephone customer service skills, strong interpersonal communication, problemsolving and organizational skills.
• Willingness to transport patients by wheelchair, meet patient age-specific needs,
• Ability to stand for long periods of time.

Responsibilities

• Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process.
• Excellent customer service skills are utilized in all dealings with patients, family members, physician offices, third party payers and co-workers.
• Financial/insurance information is communicated to case management and financial counseling staff when appropriate.
• Maintains patient confidentiality and always adheres to hospital privacy and security policies.
• May be required to enter laboratory and radiology orders, when necessary.
• Minimizes the financial risk of providing services by assessing the patient’s financial status, verifying and entering accurate patient information into the registration system, obtaining signatures on all required hospital and regulatory forms and obtaining applicable patient payments prior to or at the time services are provided.

Skills

Typing 45 wpm

Telephone customer service

Interpersonal communication

Bilingual English/Spanish

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Holy Cross Health in Germantown, MD is seeking a Representative II, Patient Access for the night shift (10:30pm–7:00am, Sunday–Thursday). The role focuses on obtaining and verifying demographic and financial information from inpatients and outpatients during registration, ensuring accuracy and privacy.

Candidates should have a high school diploma or GED, 45 wpm typing, proficiency with Microsoft products, and excellent telephone customer service.