Night Shift Patient Access Specialist

Inova Health System; Alexandria, Northern (VA, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement match (5%)

Tuition and student loan assistance up

Mental health support sessions

Paid time off and paid parental leave

Job summary

Inova Alexandria Hospital is seeking a dedicated Patient Access Associate 1 for a full-time night shift (Saturday-Wednesday) with alternating 11:00pm-7:30am and 3:00pm-11:30pm hours in Alexandria, VA. The role involves communicating with patients, explaining insurance benefits, verifying eligibility, and guiding patients through financial assistance options.

The organization highlights strong safety, quality, and patient experience metrics and offers competitive benefits and growth opportunities

Qualifications

• Education: High School Diploma or GED
• Experience: 1 year of customer service or 1 year of experience in a medical setting. (Associates degree in lieu of experience).

Responsibilities

• Works independently to complete assignments without close supervision; Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes; Uses a logical process to identify the cause of problems and develop appropriate solutions.
• Selects an appropriate method of communication for audiences and adjusts communication style when needed.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
• Coordinates with other departments to assist or transport patients/visitors requiring special attention/support; Interviews patients to secure and document required medical, financial, demographic and insurance information.
• Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.

Skills

Customer service

Communication skills

Education

High School Diploma or GED

Job description

Inova Alexandria Hospital is seeking a dedicated Patient Access Associate 1 for a full-time night shift (Saturday-Wednesday) with alternating 11:00pm-7:30am and 3:00pm-11:30pm hours in Alexandria, VA. The role involves communicating with patients, explaining insurance benefits, verifying eligibility, and guiding patients through financial assistance options.

The organization highlights strong safety, quality, and patient experience metrics and offers competitive benefits and growth opportunities