Night-Shift Patient Access Pro

RWJBarnabas Health; Communipaw (NJ); On-site; USD 36,000 - 39,000; Part time

Job summary

RWJBarnabas Health is seeking a Patient Access Representative for Jersey City Medical Center. This per diem, night-shift role focuses on accurate data collection, patient denials, registration, and insurance verification to ensure timely financial clearance.

Responsibilities include interviewing patients and family, collecting demographics, verifying insurance, and maintaining bed and revenue-related records. Per diem schedule supports department needs.

Qualifications

• Required: High School Diploma; Customer Service Experience.

Responsibilities

• Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work
• Obtains and accurately documents all demographic information
• Obtains insurance information and initiates the verification process via third party clearinghouse
• Completes verification of coverage of all insurance and financial clearance activity has been completed
• Meets and exceeds department goals including accuracy, point of service collections and productivity
• Ensuring all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
• Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections
• Provide back-up support to hospital cashier and complete cashier functions, as assigned
• Completes Medicare Questionnaire on all patients that are eligible
• Responsible for reviewing all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing
• Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital as assigned
• Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes
• Demonstrates a high level of efficiency, accuracy and productivity
• Verifies accuracy of patient demographic information to avoid duplicating a medical record
• Follows department procedures when a duplicate medical record assignment is made
• Complies with organizational policies on Advance Directives and Patient Rights
• Provides patients with all regulatory documents, obtains required signatures, and witnesses all patients signatures
• Maintains department productivity by asking for additional duties when patient flow permits
• Makes customer needs a priority
• Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director
• Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
• Reflects commitment to building supportive work ancillary departments to foster a team environment
• Participating in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department
• Utilize AIDET: Acknowledge your patient with every encounter, smile, make eye contact, call the patient by name

Skills

Customer Service

Patient Access experience

Education

High School Diploma

Job description

RWJBarnabas Health is seeking a Patient Access Representative for Jersey City Medical Center. This per diem, night-shift role focuses on accurate data collection, patient denials, registration, and insurance verification to ensure timely financial clearance.

Responsibilities include interviewing patients and family, collecting demographics, verifying insurance, and maintaining bed and revenue-related records. Per diem schedule supports department needs.