Night-Shift Medical Call Operator — Paging & Codes

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

University of Pittsburgh Physicians is hiring a full-time Telephone Operator for the Office of Referring Physician Relations (OPR). The Night shift (11pm-7am) includes a hybrid work schedule with rotating weekends and holidays.

The role handles inbound calls to the UPMC tollfree line across multiple hospitals, facilitates pages, and connects to patients and offices. Responsibilities include training new operators, handling system data entry on request, and providing status reports on pages while

Qualifications

• High school graduate or equivalent.
• 1 year of experience answering and processing calls.
• Able to work all shifts, 7 days a week.
• Ability to interpret procedure manuals (fire, trouble, disaster).

Responsibilities

• Train new operators.
• System data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested.
• Answer multiple lines while maintaining good customer service.
• Determine callers requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.

Skills

Customer service

Multiline phone handling

Call transfer

Education

High school diploma or equivalent

Tools

Automated phone system

Job description

University of Pittsburgh Physicians is hiring a full-time Telephone Operator for the Office of Referring Physician Relations (OPR). The Night shift (11pm-7am) includes a hybrid work schedule with rotating weekends and holidays.

The role handles inbound calls to the UPMC tollfree line across multiple hospitals, facilitates pages, and connects to patients and offices. Responsibilities include training new operators, handling system data entry on request, and providing status reports on pages while