Night Shift Lockbox Operations Supervisor

Fifth Third Bank; Cincinnati (OH); On-site; USD 38,000 - 47,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH is seeking a Lockbox Support Specialist to direct workflow, monitor productivity, and ensure adherence to procedures. The role includes guiding training, resolving escalated issues, and promoting cross-training across the team.

Candidates should have a high school diploma, 2 years of Lockbox experience, and strong teamwork, leadership, and communication skills. This is a full-time position based in Cincinnati with the bank's extensive benefits.

Qualifications

• High school diploma or equivalent required.
• Two (2) years experience in Lockbox or comparable area.
• Demonstrated ability to work in team environment.
• Proven leadership skills.
• Strong verbal and written communication skills.

Responsibilities

• Directs workflow and prioritizes; monitors productivity and quality.
• Knowledge of all departmental areas and assist in all functions as needed.
• Oversee and assist in resolving escalated operational and customer service issues.
• Oversee training of new hires and ensure understanding of procedures.
• Promote teamwork and cross-training of employees.
• Notify management of potential customer issues and risks.

Skills

Leadership

Teamwork

Communication

Problem solving

Organizational skills

Education

High school diploma or equivalent

Two (2) years Lockbox experience

Tools

Microsoft Office

Job description

Fifth Third Bank in Cincinnati, OH is seeking a Lockbox Support Specialist to direct workflow, monitor productivity, and ensure adherence to procedures. The role includes guiding training, resolving escalated issues, and promoting cross-training across the team.

Candidates should have a high school diploma, 2 years of Lockbox experience, and strong teamwork, leadership, and communication skills. This is a full-time position based in Cincinnati with the bank's extensive benefits.