Evening Security Operations Center Agent

Fifth Third Bank; Cincinnati (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH is seeking a Bancorp Security Operations Center Analyst II to respond to alarm signals and emergency calls, dispatch authorities, and coordinate security responses. The role requires handling life safety devices, monitoring surveillance systems, and reporting incidents with strong communication.

The position operates within a 3pm–11:30pm shift and involves working in a high-intensity security environment.

Qualifications

• 1-3 years in 911 Dispatching or Emergency Communications.
• Ability to defuse emotional situations and deliver safety instructions.
• Ability to multi-task and work a flexible schedule including days/evenings/nights/weekends.

Responsibilities

• Responds to alarm signals and life safety devices.
• Responds to emergency and non-emergency calls and coordinates response.
• Dispatches proper authorities and coordinates with field teams.
• Operates BSOC equipment and peripheral devices.
• Maintains logs and creates incident reports.

Skills

911 Dispatch

Emergency Communications

Multi-tasking

Written/Verbal Communication

Microsoft Office Suite

Customer Service

Education

High school diploma or equivalent

College degree preferred

Tools

MS Office

Job description

Fifth Third Bank in Cincinnati, OH is seeking a Bancorp Security Operations Center Analyst II to respond to alarm signals and emergency calls, dispatch authorities, and coordinate security responses. The role requires handling life safety devices, monitoring surveillance systems, and reporting incidents with strong communication.

The position operates within a 3pm–11:30pm shift and involves working in a high-intensity security environment.