Night Shift Leader – Bakery, Customer Service & Growth

Insomniacookies; State College (Centre County); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Paid time off

Employee discount

Free cookies

Mentorship and training

Job summary

Insomniacookies is seeking a Shift Leader for our PSU store at 421 E Beaver Ave. You will lead the night/day shift, supervise baking and customer service, and drive a fun, productive team environment.

This role emphasizes mentorship, operations oversight, and a high standard of guest experience. Responsibilities include coordinating baking, cashiering, packaging, and cleaning; managing the cookie crew, and ensuring safety and quality while supporting store leadership.

Qualifications

• At least 1 year in a customer service role.
• POS systems experience required.
• Excellent communication and time-management.
• Outgoing and patient demeanor.
• Detail-oriented and goal-driven.
• Ability to lead by example and motivate others.
• Must be able to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older.

Responsibilities

• Provide top-tier customer service and quality products to guests in our bakeries.
• Support store leadership by maintaining operations during shifts and communicating key information.
• Prioritize and delegate baking, cashiering, packaging, and cleaning tasks while leading the cookie crew.
• Collaborate with the Cookie Crew and other staff.
• Maintain a safe, clean work environment and follow food-safety practices.
• Handle cash and deposits accurately.

Skills

Strong communication

Time management

People skills

Leadership by example

Motivation skills

Physical stamina

Legal to work in USA

Tools

POS systems

Job description

Insomniacookies is seeking a Shift Leader for our PSU store at 421 E Beaver Ave. You will lead the night/day shift, supervise baking and customer service, and drive a fun, productive team environment.

This role emphasizes mentorship, operations oversight, and a high standard of guest experience. Responsibilities include coordinating baking, cashiering, packaging, and cleaning; managing the cookie crew, and ensuring safety and quality while supporting store leadership.