Night Shift Leader: Bakery Crew Captain

Insomnia Cookies; Chicago (IL); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Pay rate $17.00/hr

Flexible schedules

Vacation time

Sick time off

Training mentorship

Pet insurance

Growth opportunities

Fun team environment

Free cookies

Employee discount

Job summary

Insomnia Cookies is hiring a Shift Leader for our South Loop store at 30 E Balbo Drive, Chicago IL 60605. You will captain the bakery during your shift, lead the cookie crew, provide outstanding customer service, and ensure smooth operations and food safety.

The role requires at least 1 year in a customer-service role, POS experience, and excellent communication. This is a flexible part-time position with growth opportunities, training, and benefits including paid time off and an employee

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Point of Sales systems experience.
• Outstanding communication, time management and people skills.
• Outgoing/friendly/patient demeanor.
• Detail oriented and results driven.
• Ability to lead by example and motivate others.
• Legally eligible to work in the United States.
• Must be 18 years or older.

Responsibilities

• Provide excellent customer service and quality products to guests during the shift.
• Support store leadership by managing operations, communicating updates, and coaching team members.
• Prioritize and delegate baking, cashiering, packaging, and cleaning tasks while leading the crew.
• Collaborate with the Cookie Crew to maintain smooth store operations.
• Maintain a safe, clean working environment and adhere to food safety practices.
• Manage cash handling and deposits during your shift.

Skills

Customer service

Communication

Team leadership

Time management

People skills

Positive attitude

Attention to detail

Rise by example

Tools

POS systems

Job description

Insomnia Cookies is hiring a Shift Leader for our South Loop store at 30 E Balbo Drive, Chicago IL 60605. You will captain the bakery during your shift, lead the cookie crew, provide outstanding customer service, and ensure smooth operations and food safety.

The role requires at least 1 year in a customer-service role, POS experience, and excellent communication. This is a flexible part-time position with growth opportunities, training, and benefits including paid time off and an employee