Night-Shift Lead, Medical Communications & Ops

UVA Health; Virginia; Presencial; USD 36.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision Insurance

Paid Time Off

Retirement Savings

Disability Insurance

Health Savings Plans and Flexible Spas

Certification and Education Support

Descripción de la vacante

UVA Health in Charlottesville, VA is seeking a Lead Communications Specialist for the Medical Communication Center. You will serve as the primary on-site operational lead during night shifts, guiding staff, coordinating coverage, and managing escalations to ensure rapid emergency response and transport coordination.

This leadership role requires experience in 911 dispatch or EMS communications and enables you to influence workflow, QA/QI initiatives, onboarding, and staff development while

Formación

• High school diploma or GED required.
• 3+ years of experience in emergency response or emergency communications.
• Advanced EMT certification or higher; AHA Health Care Provider ALS CPR certification required.

Responsabilidades

• Serve as the primary on-site operational lead during assigned shifts.
• Coordinate staffing coverage and respond to schedule changes.
• Provide guidance to staff during complex situations.
• Act as first point of contact for escalations and complaints.
• Maintain oversight of the CAD system and workflows.
• Review workflows to support efficient operations.
• Collaborate with supervisors to ensure continuity of operations.
• Support onboarding, training, and staff development.
• Participate in QA and Quality Improvement initiatives.
• Make real-time operational decisions to support emergency response.

Conocimientos

Emergency communications leadership

Staffing coordination

Escalation management

On-site operations

Quality Assurance / Improvement

Educación

High school diploma or GED

Advanced EMT certification

AHA Health Care Provider ALS CPR certification

Herramientas

Computer-Aided Dispatch (CAD) system

Descripción del empleo

UVA Health in Charlottesville, VA is seeking a Lead Communications Specialist for the Medical Communication Center. You will serve as the primary on-site operational lead during night shifts, guiding staff, coordinating coverage, and managing escalations to ensure rapid emergency response and transport coordination.

This leadership role requires experience in 911 dispatch or EMS communications and enables you to influence workflow, QA/QI initiatives, onboarding, and staff development while