Night-Shift Emergency Communications Lead

Commonwealth of VA Careers; Charlottesville (VA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off

Retirement Savings

Disability Insurance

Health Savings Plans

Job summary

UVA Health's Medical Communication Center is seeking a Lead Communications Specialist to serve as the primary on-site operational lead during night shifts. You will oversee staffing, escalation management, and coordination of emergency medical response and patient transport operations.

In this high-impact leadership role, you will train and support communications specialists, review workflows, and participate in QA/QI initiatives to ensure superior service delivery and continual improvement

Qualifications

• 3+ years experience in Emergency Response or Emergency Communications.
• Virginia Advanced EMT certification or higher.
• AHA Health Care Provider ALS CPR certification required.

Responsibilities

• Act as the primary on-site operational lead during assigned shifts.
• Coordinate staffing coverage and respond to schedule changes and call-outs.
• Provide guidance and support to communications specialists during complex situations.
• Act as the first point of contact for operational escalations, concerns, and complaints.
• Maintain oversight and administrative access within the CAD system.
• Review workflow and work assignments to support efficient operations and consistent service delivery.
• Collaborate with supervisors and leadership to ensure continuity of communications operations.
• Support onboarding, training, continuing education, and staff development activities.
• Participate in Quality Assurance and Quality Improvement initiatives.
• Make real-time operational decisions to support emergency response and transport coordination.

Skills

Leadership

Staffing coordination

Quality Assurance

Communication skills

EMS knowledge

Education

High School Diploma

Advanced EMT or higher

Tools

CAD system

Job description

UVA Health's Medical Communication Center is seeking a Lead Communications Specialist to serve as the primary on-site operational lead during night shifts. You will oversee staffing, escalation management, and coordination of emergency medical response and patient transport operations.

In this high-impact leadership role, you will train and support communications specialists, review workflows, and participate in QA/QI initiatives to ensure superior service delivery and continual improvement