Night Shift Lead: Emergency Communications & Dispatch

University of Virginia; Charlottesville (VA); Presencial; USD 36.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive Benefits Package

Generous PTO

Retirement Savings

Disability Insurance

Health Savings Plan

Education Support

Descripción de la vacante

The University of Virginia (UVA Health) seeks a Lead Communications Specialist to lead critical communications and coordination in the Medical Communication Center during night shifts, driving rapid, accurate information flow for emergency medical response and patient transport.

You will serve as the on-site operational lead, supervise staff, guide complex situations, and manage escalations to ensure seamless service delivery in a high-acuity environment.

Formación

• Minimum 3 years in Emergency Response or Emergency Communications.
• Certification as Advanced EMT or higher in Virginia.
• AHA Health Care Provider ALS CPR certification required.
• High School Diploma or equivalent.

Responsabilidades

• Serve as the primary on-site operational lead during assigned shifts.
• Coordinate staffing coverage and respond to schedule changes and call-outs.
• Provide guidance and support to communications specialists during complex situations.
• Act as the first point of contact for operational escalations, concerns, and complaints.
• Maintain oversight and administrative access within the Computer-Aided Dispatch (CAD) system.
• Review workflow and work assignments to support efficient operations and consistent service delivery.
• Collaborate with supervisors and leadership to ensure continuity of communications operations.
• Support onboarding, training, continuing education, and staff development activities.
• Participate in Quality Assurance and Quality Improvement initiatives.
• Make real-time operational decisions to support emergency response and transport coordination.
• This position is ideal for professionals with experience in 911 dispatch, helicopter dispatch, EMS communications, interfacility transport coordination, or other emergency communications settings for leadership.

Conocimientos

Emergency communications

Leadership

Staffing coordination

Quality improvement

Operational decision-making

Educación

High School Diploma

Descripción del empleo

The University of Virginia (UVA Health) seeks a Lead Communications Specialist to lead critical communications and coordination in the Medical Communication Center during night shifts, driving rapid, accurate information flow for emergency medical response and patient transport.

You will serve as the on-site operational lead, supervise staff, guide complex situations, and manage escalations to ensure seamless service delivery in a high-acuity environment.