Night-Shift Lab Client Support Technician

ARUP Laboratories; Salt Lake City (UT); On-site; USD 25,000 - 39,000; Full time

Job summary

ARUP Laboratories, based in Salt Lake City, UT, seeks a Lab Client Support Technician for Infectious Disease Processing. You will provide technical and preanalytic support, evaluate specimen acceptability, and communicate specimen information to clients. Training is provided with a 6-month competency window.

Prior biology or related coursework helps in this role. The position sits in a high-volume lab with emphasis on accuracy, customer communication, and adherence to HIPAA and safety policies.

Qualifications

• High School Diploma or Equivalent or better.
• Associates Degree or better in Biology or related field.
• Must complete and demonstrate department-specific training and competency within 6 months.
• Call center work experience.
• Ability to type 35 WPM and 10-key skills.
• General medical laboratory experience.
• Familiarity with Laboratory Information System (LIS).
• HIPAA training and/or knowledge.

Responsibilities

• Understands appropriate collection, handling, and transportation of specimens.
• Accurately processes specimens according to established departmental procedures. May include specimen triaging, routing, and storing.
• Evaluates specimens for acceptability and follows the appropriate procedures for specimens that do not meet acceptance criteria.
• Initiates problem resolution and handles add-on testing requests.
• Builds and maintains customer relationships throughout communications while providing a positive, professional and empathetic understanding.
• Documents customer communications, resolutions, issues, and appropriate follow-up.

Skills

Typing 35 WPM

10-key skills

HIPAA training

Call center experience

Education

High School Diploma or Equivalent

Associates Degree in Biology or related field

Tools

Laboratory Information System (LIS)

Job description

ARUP Laboratories, based in Salt Lake City, UT, seeks a Lab Client Support Technician for Infectious Disease Processing. You will provide technical and preanalytic support, evaluate specimen acceptability, and communicate specimen information to clients. Training is provided with a 6-month competency window.

Prior biology or related coursework helps in this role. The position sits in a high-volume lab with emphasis on accuracy, customer communication, and adherence to HIPAA and safety policies.