Night-Shift Lab Client Support Technician

Arup; Salt Lake City (UT); On-site; USD 37,000 - 58,000; Full time

Job summary

ARUP Laboratories is seeking a Lab Client Support Technician for Infectious Disease Processing in Salt Lake City. You will provide preanalytic support, evaluate specimen acceptability, and communicate specimen details with clients. Training is required within 6 months.

A high school diploma is required, with preferred associates in biology; knowledge of LIS is desirable. The role supports a high-volume lab environment with shift work.

Qualifications

• High School Diploma or Equivalent or better.
• Associates Degree or better in Biology or related field.
• Must complete and demonstrate department-specific training and competency within 6 months.
• Call center work experience.
• Ability to type 35 WPM and 10-key skills.
• General medical laboratory experience.
• Familiarity with Laboratory Information System (LIS).
• HIPAA training and/or knowledge.
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Responsibilities

• Understands appropriate collection, handling, and transportation of specimens.
• Accurately processes specimens according to established departmental procedures.
• Evaluates specimens for acceptability and follows procedures for non-acceptable specimens.
• Initiates problem resolution for specimen issues.
• Processes requests for add on testing.
• Develops proficiency with LIS, ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
• Receives and initiates calls to/from customers and laboratories.
• Provides education, guidance, and troubleshooting to customers.
• Maintains competency on pre-analytic equipment and maintenance.
• Maintains and cleans work area; documents cleaning as required.
• Serves as a liaison between technical sections and customers.
• Builds and maintains customer relationships with professionalism.
• Documents customer communications, resolutions, and follow-up.

Skills

Call center experience

Typing 35 WPM

10-key skills

LIS familiarity

Communication skills

Education

High School Diploma or Equivalent

Associate degree in Biology or related field

Tools

Laboratory Information System (LIS)

Job description

ARUP Laboratories is seeking a Lab Client Support Technician for Infectious Disease Processing in Salt Lake City. You will provide preanalytic support, evaluate specimen acceptability, and communicate specimen details with clients. Training is required within 6 months.

A high school diploma is required, with preferred associates in biology; knowledge of LIS is desirable. The role supports a high-volume lab environment with shift work.