Laboratory Client Support Technician

Arup; Salt Lake City (UT); On-site; USD 37,000 - 58,000; Full time

Job summary

ARUP Laboratories is seeking a Lab Client Support Technician for Infectious Disease Processing in Salt Lake City. You will provide preanalytic support, evaluate specimen acceptability, and communicate specimen details with clients. Training is required within 6 months.

A high school diploma is required, with preferred associates in biology; knowledge of LIS is desirable. The role supports a high-volume lab environment with shift work.

Qualifications

• High School Diploma or Equivalent or better.
• Associates Degree or better in Biology or related field.
• Must complete and demonstrate department-specific training and competency within 6 months.
• Call center work experience.
• Ability to type 35 WPM and 10-key skills.
• General medical laboratory experience.
• Familiarity with Laboratory Information System (LIS).
• HIPAA training and/or knowledge.
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Responsibilities

• Understands appropriate collection, handling, and transportation of specimens.
• Accurately processes specimens according to established departmental procedures.
• Evaluates specimens for acceptability and follows procedures for non-acceptable specimens.
• Initiates problem resolution for specimen issues.
• Processes requests for add on testing.
• Develops proficiency with LIS, ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
• Receives and initiates calls to/from customers and laboratories.
• Provides education, guidance, and troubleshooting to customers.
• Maintains competency on pre-analytic equipment and maintenance.
• Maintains and cleans work area; documents cleaning as required.
• Serves as a liaison between technical sections and customers.
• Builds and maintains customer relationships with professionalism.
• Documents customer communications, resolutions, and follow-up.

Skills

Call center experience

Typing 35 WPM

10-key skills

LIS familiarity

Communication skills

Education

High School Diploma or Equivalent

Associate degree in Biology or related field

Tools

Laboratory Information System (LIS)

Job description

Schedule :
Saturday - Tuesday (40 hrs/wk)
8:00 PM - 6:30 AM

Training Schedule : (5 weeks)
Monday - Friday
9:00 AM - 5:30 PM

Department: ID Processing - 620

*Hourly rate is an estimate only which includes shift differential for nights, evenings, or weekend shifts. Overall hourly rates will vary based on schedule.

Primary Purpose :
In Infectious Disease Processing, the Lab Client Support Technician provides technical and preanalytic support services for ARUP's clients and the technical sections that perform infectious disease testing. Evaluates specimen acceptability for infectious disease testing in a high-volume laboratory setting. Contact clients with specimen information such as specimen integrity, volume, test clarification, and missing specimens. Provides a supportive link between customers and all other areas of the company. Must complete and demonstrate department-specific training and competency within 6 months. College level courses in medical terminology, biology, communications or related life sciences is preferred.
About ARUP :
ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.
ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive.
We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Essential Functions :

Understands appropriate collection, handling, and transportation of specimens.

Accurately processes specimens according to established departmental procedures. May include specimen triaging, routing, and storing.

Evaluates specimens for acceptability and follows the appropriate procedures for specimens that do not meet acceptance criteria. Initiates problem resolution.

Processes requests for add on testing.

Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.

Receives and initiates telephone calls to/from customers and laboratories in a timely and courteous manner. May provide verified test results available in the LIS, as requested, to authenticated individuals.

Provides education, guidance, and troubleshooting to customers regarding available resources, testing and application utility.

Maintains competency on pre-analytic equipment, maintenance and operation as needed for department support.

Maintains work area. Cleans bench tops and equipment as needed and daily at the end of the work shift. Documents cleaning and maintenance as required.

Serves as a liaison between technical sections and customers.

Builds and maintains customer relationships throughout all communications while providing a positive, professional and empathetic understanding.

Documents customer communications, resolutions, issues, and appropriate follow-up.

Physical and Other Requirements :
Stooping: Bending body downward and forward by bending spine at the waist.
Reaching: Extending hand(s) and arm(s) in any direction.
Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
Communicate: Frequently communicate with others.
PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company/departmental policies.
ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Absolute integrity in the accurate identification of samples, test performance, and reporting of results
Vision: Having close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance.

Qualifications

Education

Required

High School Diploma or Equivalent or better.

Preferred

Associates Degree or better in Biology or related field.

Experience

Required

Must complete and demonstrate department-specific training and competency within 6 months

Preferred

Call center work experience

Ability to type 35 WPM and 10-key skills

General medical laboratory experience

Familiarity with Laboratory Information System (LIS)

HIPAA training and/or knowledge

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.