Night Shift Lab Client Support Specialist

ARUP Laboratories; Salt Lake City (UT); On-site; USD 25,000 - 39,000; Full time

Job summary

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory based in Salt Lake City, Utah. The Lab Client Support Technician provides technical and preanalytic support for a designated division of technical operations and clients, handling specimen information such as integrity, volume, test clarification, and missing specimens.

This role supports customers, educates on resources and testing, builds relationships, and ensures timely communication.

Responsibilities

• Understands appropriate collection, handling, and transportation of specimens.
• Accurately processes specimens according to established departmental procedures.
• Evaluates specimens for acceptability and follows the appropriate procedures for specimens that do not meet acceptance criteria.
• Initiates problem resolution for testing requests and specimen issues.
• Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
• Receives and initiates telephone calls to/from customers and laboratories in a timely and courteous manner.
• Provides education, guidance, and troubleshooting to customers regarding available resources, testing and application utility.
• Maintains competency on pre-analytic equipment, maintenance and operation as needed for department support.
• Maintains work area and documents cleaning and maintenance as required.
• Serves as a liaison between technical sections and customers.
• Builds and maintains customer relationships throughout all communications with a positive, professional and empathetic understanding.
• Documents customer communications, resolutions, issues, and appropriate follow-up.
• Other duties as defined.

Job description

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory based in Salt Lake City, Utah. The Lab Client Support Technician provides technical and preanalytic support for a designated division of technical operations and clients, handling specimen information such as integrity, volume, test clarification, and missing specimens.

This role supports customers, educates on resources and testing, builds relationships, and ensures timely communication.