Night-Shift IT Support Tech – NOC

Center for Public Partnerships & Research; Topeka (KS); On-site; USD 44,000 - 49,000; Full time

Job summary

The University of Kansas is seeking an IT Support Technician for the Third Shift to oversee night operations in the Network Operations Center. You will monitor enterprise systems, respond to incidents, and provide after-hours customer support to ensure continuous operations across technology infrastructure.

Key duties include incident resolution, monitoring, data center and facilities coordination, thorough documentation, and cross-team collaboration.

Qualifications

• High School Diploma/GED with two years of relevant IT experience.
• Two years of experience monitoring systems, applications, infrastructure, or devices in an enterprise IT environment.
• Two years of customer service experience.
• Excellent communication skills as evidenced in application materials.

Responsibilities

• Respond to, troubleshoot, and resolve incidents, outages, service disruptions, and cybersecurity events.
• Provide after-hours IT support for account access, password, MFA/Duo, and general technical issues.
• Escalate complex issues to appropriate support teams and manage incident and service tickets through resolution.
• Monitor enterprise systems and proactively identify operational issues.
• Troubleshoot hardware, software, application, and network-related problems.
• Stage switches and wireless access points.
• Maintain monitoring accuracy and operational visibility across supported systems.
• Monitor after-hours data center operations and critical infrastructure systems.
• Respond to environmental, power, cooling, physical security, and facility-related incidents.
• Coordinate with Facilities, Security, and Infrastructure teams to ensure timely resolution of operational issues.
• Maintain incident, maintenance, change, and operational records.
• Prepare shift reports and communicate operational status to incoming staff and management.
• Update and maintain SOPs, knowledge base content, disaster recovery documentation, and certificate tracking.
• Collaborate with technical teams, vendors, and stakeholders to resolve issues and maintain service continuity.
• Participate in operational planning, process improvement initiatives, and cross-functional projects.
• Support effective communication and knowledge transfer between shifts.
• Perform additional job-related duties and special projects as assigned to support departmental and organizational objectives.

Skills

Customer service

System monitoring

Incident response

Communication

Education

High School Diploma/GED

Associate's degree in IT-related field

Tools

ITIL Foundation

CompTIA Security+

Networking fundamentals

Job description

The University of Kansas is seeking an IT Support Technician for the Third Shift to oversee night operations in the Network Operations Center. You will monitor enterprise systems, respond to incidents, and provide after-hours customer support to ensure continuous operations across technology infrastructure.

Key duties include incident resolution, monitoring, data center and facilities coordination, thorough documentation, and cross-team collaboration.