Night-Shift Digital Support Coordinator

Avery Dennison Corporation; Little Rock (AR); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Health & wellness benefits starting on

Parental leave

401K eligibility

Tuition reimbursement

Employee Assistance Program

Paid vacation and holidays

Job summary

Avery Dennison Corporation is seeking a Tier 1 Digital Support Coordinator in Little Rock, AR for after-hours support. The role combines front-line technical troubleshooting with delivering a high-quality client experience across print and digital media, including ESLs and interactive displays.

You will triage requests, resolve issues within scope, and escalate complex problems to levels 2 and 3. Documentation in Zendesk/Workfront and vendor coordination are key responsibilities.

Qualifications

• Bachelor's degree in business, marketing, IT, CS or similar field.
• 3–5 years of related business experience and/or training.
• Basic knowledge of Zendesk, SQL, KQL, Application Insights & Databricks is a plus.

Responsibilities

• Serve as the first point of contact for inbound support requests via email, chat and phone.
• Triage and categorize incoming tickets to determine whether issues fall within Tier 1 resolution scope or require escalation.
• Guide clients through troubleshooting and problem solving processes.
• Own end-to-end resolution by following issues through to final resolution while leading all client facing communication.
• Coordinate with third-party vendors to resolve hardware issues.

Skills

Zendesk

SQL

KQL

Application Insights

Databricks

Troubleshooting

Communication

Multitasking

Education

Bachelor's degree in business, marketing, IT, CS or similar field

Tools

Zendesk

Workfront

Internal Issue Log

Job description

Avery Dennison Corporation is seeking a Tier 1 Digital Support Coordinator in Little Rock, AR for after-hours support. The role combines front-line technical troubleshooting with delivering a high-quality client experience across print and digital media, including ESLs and interactive displays.

You will triage requests, resolve issues within scope, and escalate complex problems to levels 2 and 3. Documentation in Zendesk/Workfront and vendor coordination are key responsibilities.