Night-Shift IT Help Desk | Remote Deployment Support Analyst

Dexian

Lake Forest (CA)

Remote

USD 42,000 - 64,000

Full time

2 days ago

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Job summary

Dexian in Lake Forest, CA is seeking a Deployment Support Analyst to provide technical assistance and customer support while aligning with multiple programs. The role requires willingness to work night and weekend shifts and may be remote.

You will troubleshoot incidents, coordinate with Service Desk, and gain exposure to Deployment, ECARE, and RTO initiatives. Ideal candidates have a Computer Science degree or equivalent experience, plus at least 1 year in customer service and Help Desk

Qualifications

Prefer Computer Science degree or equivalent years of experience.
At least 1 year of customer service experience.
At least 1 year of Help Desk experience preferred.
A+ Certification or equivalent experience preferred.
Network+ Certification or equivalent experience preferred.
Strong understanding of operating system concepts and basic scripting.

Responsibilities

Provide technical assistance and support to customers and junior analysts.
Cross-train to support Deployment, ECARE, and RTO programs including troubleshooting and vendor follow-up.
Be available for night and weekend schedule rotations.
Identify root cause issues and defects and share findings with Business Partners.
Analyze customer workflows and facilitate operational support.
Translate requests into appropriate incident specifications and drive resolution.
Maintain and apply technical knowledge across applications and environments.
Collaborate with Reporting and Problem Management teams on reporting needs.