Night Shift Intake Coordinator - Admissions

Oceans Healthcare; Shreveport (LA); On-site; USD 42,000 - 60,000; Full time

Job summary

Louisiana Behavioral Health, a partnership involving Oceans Healthcare, seeks an Intake Coordinator for night shift operations to handle inquiry calls, assess patients, and coordinate admissions. The role requires handling assessments and referrals while ensuring compliance with Joint Commission and state regulations.

Educational requirements include a Bachelor's degree in psychology, social work, or related field, or LVN/RN with experience. CPR cert and de-escalation training are expected.

Qualifications

• Interpersonal skills to develop rapport with patients, families and referral sources.
• Ability to assess care needs across age-related and disability-related populations.
• Strong communication and documentation skills for inquiry intake and admissions.
• CPR certification or Oceans-approved de-escalation training is required.

Responsibilities

• Responds to inquiry calls, completes inquiry forms accurately, schedules assessments and follows up on pending assessments.
• Conducts assessments at the facility or other locations and performs initial triage.
• Refer patients to appropriate resources when acuity excludes admission to the facility.
• Coordinate pre-certification and admissions documents and UR information.
• Deliver patient services with dignity, aiming for high patient satisfaction.
• Identify safety concerns and report abuse/neglect to clinical staff.

Skills

Interpersonal skills

Assessment skills

Communication skills

Care coordination

CPR certification

Education

Bachelor's Degree in Psychology, Social Work, Counseling or related field

Job description

Louisiana Behavioral Health, a partnership involving Oceans Healthcare, seeks an Intake Coordinator for night shift operations to handle inquiry calls, assess patients, and coordinate admissions. The role requires handling assessments and referrals while ensuring compliance with Joint Commission and state regulations.

Educational requirements include a Bachelor's degree in psychology, social work, or related field, or LVN/RN with experience. CPR cert and de-escalation training are expected.