Night-Shift Hospitality Leader: Customer Experience

Sheetz, Inc; Youngsville (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Bonuses

PTO

Parental leave

401k matching

Stock ownership

Professional development

Tuition reimbursement

Health insurance

Snack discounts

Job summary

Sheetz, Inc in Youngsville, NC seeks an Assistant Manager of Hospitality to oversee store-level hospitality standards and total customer focus. You’ll back up the Store Manager in recruitment, training, and performance management, and you’ll help shape how customers experience our stores every day.

You’ll lead daily operations in the Manager’s absence, manage inventory, promotions, production, service and sales, and ensure compliance with policies while keeping customers smiling with timely

Qualifications

• High School Diploma or GED required.
• Two-year degree in a business related field preferred.
• Successful completion of certification testing as needed.
• One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred.

Responsibilities

• Back-up the Store Manager by providing support on recruitment, selection, training, and performance management of your store work fam
• Have a say in who works, and when
• Handle customer questions, complaints and concerns
• Keep an eye on work fam compliance with Sheetz policies, procedures and programs
• Follow-up with responses from customer service shops, QA audits, secret shops and SMG surveys
• Keep our customers smiling by overseeing timely customer transactions, cleanliness standards of our facilities and stores, and making sure that hospitality standards are ALWAYZ being met
• Check in on end-of-day tasks to make sure they aren’t skipped
• Keep the shelves packed via proper placement, pricing and re-filling of merchandise
• Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste

Skills

Leadership

Customer service

Operations oversight

Education

High School Diploma or GED

Two-year degree in business related field preferred

Certification testing as needed

Job description

Sheetz, Inc in Youngsville, NC seeks an Assistant Manager of Hospitality to oversee store-level hospitality standards and total customer focus. You’ll back up the Store Manager in recruitment, training, and performance management, and you’ll help shape how customers experience our stores every day.

You’ll lead daily operations in the Manager’s absence, manage inventory, promotions, production, service and sales, and ensure compliance with policies while keeping customers smiling with timely