Night-Shift Hospital Call Center Operator

Cleveland Clinic; Dover (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Union Hospital in Dover, Ohio, is seeking a Call Center Support Operator II to join a dedicated team delivering timely information to patients and caregivers. You will answer inbound and internal calls, transfer callers, and provide routing guidance using electronic directories while upholding an exceptional caller experience.

The role requires after-hours coverage Monday through Friday from 10:00pm to 7:00am with rotating holidays and weekends.

Qualifications

• High School Diploma or GED is required.
• One year of call center or telephone operator experience OR two years of customer service experience preferred.
• EMD Certification is a plus and healthcare experience is beneficial.

Responsibilities

• Answer inbound and internal calls and transfer to appropriate destinations.
• Handle after-hours calls to physicians and emergency codes per protocol.
• Navigate on-call system to identify provider and relay details.
• Process specialized protocols for hospital-wide hotlines as needed.
• Provide relay service for hearing-impaired callers.
• Enter data in patient access databases and directories.
• Use Epic to view patient information and share appointment details.

Skills

Customer service

Call center experience

Education

High School Diploma or GED

EMD Certification

Job description

Cleveland Clinic Union Hospital in Dover, Ohio, is seeking a Call Center Support Operator II to join a dedicated team delivering timely information to patients and caregivers. You will answer inbound and internal calls, transfer callers, and provide routing guidance using electronic directories while upholding an exceptional caller experience.

The role requires after-hours coverage Monday through Friday from 10:00pm to 7:00am with rotating holidays and weekends.