Night Shift Guest Experience Concierge | Security & Service

adventhealth; Ocala (FL); On-site; USD 21,297 - 34,068; Full time

Benefits offered by this job

Benefits from Day One

PTO from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Ocala, Florida is seeking a Front Desk Guest Services Associate for the Night shift. The role greets guests, directs them, and manages the check-in process with attention to security procedures and patient identification.

You will work closely with vendors and staff to maintain smooth service flow. Requirements include English communication skills, discretion with confidential information, and proficiency in Outlook/Excel.

Qualifications

• Ability to discuss confidential personnel/patient issues with discretion.
• Ability to respond to a dynamic hospital matrix and act accordingly.
• Self-motivation, quick thinking and problem solving abilities.
• Proficiency with Microsoft Outlook and Excel.

Responsibilities

• Greets guests warmly and guides to locations; manages front desk check-in.
• Handles multiple computer systems, phone lines and patient schedules.
• Communicates effectively with patients and departments to ensure smooth operations.
• Maintains a clean and organized work area; supports escorts and volunteers.

Skills

Discretion

Customer service

English communications

Problem solving

Education

Associate degree

High school diploma

Tools

Microsoft Outlook

Excel

Job description

AdventHealth in Ocala, Florida is seeking a Front Desk Guest Services Associate for the Night shift. The role greets guests, directs them, and manages the check-in process with attention to security procedures and patient identification.

You will work closely with vendors and staff to maintain smooth service flow. Requirements include English communication skills, discretion with confidential information, and proficiency in Outlook/Excel.