Night-Shift Emergency Department Patient Access Specialist

University Hospitals Pain Management; Parma (OH); On-site; USD 22,000 - 28,000; Part time

Job summary

UH Parma Medical Center in Parma, Ohio is seeking a Patient Access Representative for the Emergency Department. This part-time night-shift role requires handling patient check-in, registration, and communication with care teams to ensure smooth patient flow.

You will verify demographics and insurance, assist with MyChart navigation, and support billing processes. The position emphasizes empathy, accuracy, and teamwork in a fast-paced ED setting.

Responsibilities

• Welcome and assist patients and families during Emergency Department visits with empathy, professionalism, and urgency.
• Complete patient registration, check-in, and discharge processes accurately and efficiently.
• Verify and update demographic, insurance, and financial information to support timely care and billing accuracy.
• Answer incoming calls and address patient questions, scheduling needs, and general inquiries.
• Support patients with enrollment and navigation of MyChart and other patient communication tools.
• Communicate important patient information clearly with nurses, providers, and other members of the Emergency Department team.
• Collect and process copays, deductibles, coinsurance, and prior balances in accordance with organizational guidelines.
• Assist with insurance verification, prior authorizations, coverage questions, and related documentation.
• Schedule referrals, follow-up appointments, and additional services as needed after Emergency Department visits.
• Maintain accurate and timely documentation, including scanning and indexing records within EPIC.
• Manage EPIC work queues, worklists, and in-basket messages to support smooth departmental operations.

Job description

UH Parma Medical Center in Parma, Ohio is seeking a Patient Access Representative for the Emergency Department. This part-time night-shift role requires handling patient check-in, registration, and communication with care teams to ensure smooth patient flow.

You will verify demographics and insurance, assist with MyChart navigation, and support billing processes. The position emphasizes empathy, accuracy, and teamwork in a fast-paced ED setting.