Night Shift ED Patient Services Specialist

UPMC; Williamsport (Lycoming County); On-site; USD 38,000 - 52,000; Full time

Job summary

UPMC Williamsport is hiring a full-time Emergency Department Patient Services Representative to greet patients, collect payments, verify demographics, and connect patients to financial resources. Coverage at UPMC Muncy is required as needed, with shifting schedules including nights and weekends.

You will support ADT registration, verify insurance eligibility, explain billing, and maintain patient confidentiality under HIPAA. This role emphasizes service excellence in a busy ED environment.

Qualifications

• Customer service experience in healthcare or hospital setting.
• Ability to explain copayments and financial obligations clearly.
• Experience using ADT or hospital registration systems (preferred).

Responsibilities

• Welcomes patients on arrival and promotes patient-friendly technologies.
• Educates patients on copayments and financial obligations.
• Collects payments when applicable and connects to financial advocacy resources.
• Updates patient demographics and insurance information.
• Ensures accurate registration into hospital ADT and clinical systems during downtime.
• Central resource for ADT registration and issue resolution during evenings, weekends and holidays.
• Confirms insurance eligibility and coordinates benefits for seamless billing.
• Counsels patients regarding insurance coverage and expected financial liability.
• Collects and records patient payments (co-pays, co-insurance, deductibles).
• Maintains patient confidentiality per HIPAA and keeps a warm, professional demeanor.

Job description

UPMC Williamsport is hiring a full-time Emergency Department Patient Services Representative to greet patients, collect payments, verify demographics, and connect patients to financial resources. Coverage at UPMC Muncy is required as needed, with shifting schedules including nights and weekends.

You will support ADT registration, verify insurance eligibility, explain billing, and maintain patient confidentiality under HIPAA. This role emphasizes service excellence in a busy ED environment.