ED Registration & Patient Services Specialist

UPMC; Erie (Erie County); On-site; USD 36,000 - 48,000; Full time

Job summary

UPMC Hamot in Erie, PA is seeking an Emergency Department Patient Services Representative to welcome patients, explain financial obligations, and connect them with resources. The role is full-time with 36 hours per week, on varied days including weekends and holidays, from 10:00am to 7:30pm.

The incumbent will register patients, verify insurance, collect payments, update demographics, and uphold HIPAA privacy while delivering service excellence.

Qualifications

• Experience in healthcare customer service and admitting patients.
• Ability to verify insurance and explain financial obligations.
• Familiarity with HIPAA and patient privacy.

Responsibilities

• Register patients accurately into the hospital ADT system.
• Verify insurance eligibility and coordinate benefits.
• Collect co-pays and payments at the point of service.
• Greet patients warmly and maintain confidentiality.
• Support patients with financial advocacy resources.

Skills

Customer service

Healthcare experience

HIPAA compliance

Tools

ADT system

First Net ED Tracking Board

Job description

UPMC Hamot in Erie, PA is seeking an Emergency Department Patient Services Representative to welcome patients, explain financial obligations, and connect them with resources. The role is full-time with 36 hours per week, on varied days including weekends and holidays, from 10:00am to 7:30pm.

The incumbent will register patients, verify insurance, collect payments, update demographics, and uphold HIPAA privacy while delivering service excellence.