Night-Shift Data Center Technician – Global Infra

Amazon Inc.; United States; On-site; USD 80,174,000 - 140,376,000; Full time

Job summary

Amazon Inc. is seeking a Data Center Technician for AWS infrastructure. The role involves server rack installs, hardware repairs, and rapid response to outages in a 24/7 data center environment.

Travel within and outside the regional area is required and the team collaborates across engineers, software, and vendors to maintain high standards of safety, security, and availability. Night shift with hours roughly 6pm–8am, with a non-standard 40-hour week depending on site needs.

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• Work a flexible schedule including weekends, nights, and holidays.
• High school or equivalent diploma.
• Knowledge of network design, protocols and Layer 1/2 troubleshooting.
• Associate's degree in CS or Networking or equivalent experience.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Skills

Hardware troubleshooting

Network troubleshooting

Flexible schedule

Education

High school diploma

Associate's degree in CS/Networking

Tools

Ticketing system

Job description

Amazon Inc. is seeking a Data Center Technician for AWS infrastructure. The role involves server rack installs, hardware repairs, and rapid response to outages in a 24/7 data center environment.

Travel within and outside the regional area is required and the team collaborates across engineers, software, and vendors to maintain high standards of safety, security, and availability. Night shift with hours roughly 6pm–8am, with a non-standard 40-hour week depending on site needs.