Night Shift Data Center Technician - Cloud Infra

Amazon Inc.; Pennington Gap (VA); On-site; USD 39,000 - 68,000; Full time

Job summary

Amazon Data Services, Inc. in Covington, GA is seeking a Data Center Technician to support server hardware, network troubleshooting, and 24/7 operations in a night-shift role.

You will install equipment, fix hardware issues, and maintain documentation while coordinating with engineers, vendors, and other teams. The role requires on-call duties, travel within the regional area, and a focus on incident response and process improvements.

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• Work a flexible schedule including weekends, nights, and holidays.
• High school or equivalent diploma.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required.
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Performing on-call duties and participating in scheduled maintenance and change management activities.
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
• Helping to train and onboard new team members.
• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution.
• Solve problems at their root and step back to understand the broader context.
• Maintain service level agreements through the implementation of proactive issue detection and reporting.

Skills

Hardware troubleshooting

Network concepts

Flexible shifts

Education

High school diploma or equivalent

Associate's degree in a relevant field

Job description

Amazon Data Services, Inc. in Covington, GA is seeking a Data Center Technician to support server hardware, network troubleshooting, and 24/7 operations in a night-shift role.

You will install equipment, fix hardware issues, and maintain documentation while coordinating with engineers, vendors, and other teams. The role requires on-call duties, travel within the regional area, and a focus on incident response and process improvements.