Night-Shift Customer Care Pro

D'Artagnan, LLC.; Bensenville (IL); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Fortune Fish & Gourmet is seeking a Customer Service Associate for the night shift in Bensenville, IL. You will handle inbound calls, enter orders, and coordinate with drivers and sales to ensure top-notch service.

The role requires high school diploma, strong English communication, data entry proficiency, and comfort with SeaSoft ERP and Microsoft Office. Training provided; weekend Sundays are required.

Qualifications

• Phone-based customer service experience required.
• Strong data entry and ERP accuracy.
• Excellent English verbal communication.
• Proficiency with Microsoft Office and ERP systems preferred.

Responsibilities

• Receive customer calls and understand requirements in a courteous manner.
• Enter orders accurately in SeaSoft ERP.
• Maintain product knowledge to better service customers.
• Collaborate with drivers and sales to meet customer needs.
• Suggest alternatives for items not ordered or out of stock.
• Ensure customer information accuracy in ERP.

Skills

Customer service

Phone-based communication

English proficiency

Data entry

Education

High School diploma or equivalent

Tools

SeaSoft ERP

Microsoft Office Suite

Job description

Fortune Fish & Gourmet is seeking a Customer Service Associate for the night shift in Bensenville, IL. You will handle inbound calls, enter orders, and coordinate with drivers and sales to ensure top-notch service.

The role requires high school diploma, strong English communication, data entry proficiency, and comfort with SeaSoft ERP and Microsoft Office. Training provided; weekend Sundays are required.