Night-Shift Call Center Leader & Trainer

Baptist Health Arkansas; Little Rock (AR); On-site; USD 29,000 - 35,000; Full time

Job summary

Baptist Health Arkansas in Little Rock is seeking a Call Center Associate I/II to provide operational leadership within CCS and ensure the highest level of customer service, including handling emergency activations and call processing.

The role involves coordinating pager support, training new staff, maintaining the knowledge base, and preparing schedules, with a focus on teamwork and positive leadership.

Qualifications

• Excellent interpersonal skills and computer proficiency are required.
• Ability to work in a team environment and meet performance expectations.
• Self-starter with positive leadership and organizational skills.

Responsibilities

• Provides operational leadership for CCS.
• Provides the highest level of customer service, emergency activations and call processing.
• Participates in after hours CCS staffing on call.
• Coordinates and trains all new employees.
• Maintains accurate information in the knowledge base.
• Prepares work scheduled for team members.
• Demonstrates positive leadership in all aspects of the job.

Skills

Interpersonal skills

Proficient computer skills

Teamwork

Self starter

Leadership

Education

High School Diploma or GED

Job description

Baptist Health Arkansas in Little Rock is seeking a Call Center Associate I/II to provide operational leadership within CCS and ensure the highest level of customer service, including handling emergency activations and call processing.

The role involves coordinating pager support, training new staff, maintaining the knowledge base, and preparing schedules, with a focus on teamwork and positive leadership.