Night Shift Auditor

Home2 Suites by Hilton - Wilson Downtown; Wilson (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

BryantCorp is seeking a Night Shift Auditor at its Wilson, NC property to support the General Manager and Assistant General Manager with end-of-day accounting and overnight front desk duties.

The role includes processing check-ins/check-outs, auditing daily financial activities, posting taxes and charges, and preparing daily reports while delivering friendly guest service and maintaining a professional image.

Qualifications

• Attention to detail with speed, accuracy and courtesy
• Customer service experience required; hotel experience preferred
• Excellent communication skills both verbal and non-verbal
• Guest service oriented demeanor and professional attitude
• Excellent phone and computer skills
• Cash handling experience preferred
• High school diploma or equivalent preferred

Responsibilities

• Respond promptly to guest requests in a friendly, professional manner and follow up to ensure satisfaction
• Maintain a professional image in appearance, dress, and attitude
• Ability to multi-task and prioritize tasks
• Greet guests and complete registration/check-in including inputting data, confirming information and room rate, assigning rooms and issuing electronic keys
• Assist guests with check-out and ensure rooms and services are properly accounted for
• Complete daily checklists and prepare checkout billing
• Post room taxes and charges and prepare daily reports and cash balances
• Stand for long periods (minimum of 8 hours) and accommodate guest requests courteously
• Know hotel emergency procedures and assist as needed
• Perform other duties as assigned by the Assistant General Manager and General Manager

Job description

BryantCorp is a respected family-owned real estate development and property management company committed to providing commercial and hospitality spaces that improve our communities. BryantCorp currently owns and manages three hotels with three hotels in the development pipeline. We also own and manage office, industrial, and residential real estate property. Industriousness, innovation, excellence, respect, compassion, and collaboration drive our team in everything we do.

Job Description

Position: Night Shift Auditor

Reports To: Assistant General Manager

Collaborates With: General Manager

POSITION PURPOSE AND OBJECTIVES:

The Night Shift Auditor works to support BryantCorp's vision of building better communities through beautiful spaces. The Night Shift Auditor assists the hotel General Manager, and Assistant General Manager to accomplish the goals of the company.

As a Night Shift Auditor performs end-of-the-day accounting tasks and overnight front desk duties. Night Shift Auditor will assist late-night guests, process check-ins, and check-outs, and address other customer requests. The Night Shift Auditor will also audit, reconcile, and balance daily financial activities.

PREFERRED QUALIFICATIONS:

• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision
• Previous customer service experience is required. Previous experience in a similar position or within a hotel is preferred.
• Excellent communication skills both verbal and non-verbal.
• A guest service-oriented demeanor is required. Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude.
• Excellent phone and computer skills.
• Previous cash handling experiences preferred.
• High school diploma or equivalent is preferred

PRINCIPLE JOB FUNCTIONS AND RESPONSIBILITIES:

This position is responsible for:

• Timely response to guest requests in a friendly and professional manner. Follows up to ensure guest satisfaction.
• Always provides a professional image through appearance, dress, and attitude.
• Able to multi-task & prioritize.
• Greet guests and complete the registration/check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, and ensuring guests know the location of their room.
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted.
• Complete daily checklists and ensure that each task is completed.
• Prepares checkout billing.
• Posts room taxes and charges.
• Prepares daily reports and summary cash balances.
• Ability to stand for long periods (min of 8 hours)
• Accommodate guest special requests courteously.
• Responsible for knowing hotel emergency procedures.
• Other duties as requested by the Assistant General Manager and General manager

BryantCorp is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

BryantCorp uses E-Verify to check the employment eligibility of our new hires. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) and the United States Citizenship and Immigration Services (USCIS). The system allows employers like Grinnell College to verify the employment eligibility of its employees, regardless of citizenship. Based on the information provided on Form I-9, E-Verify confirms this information with DHS and Social Security Administration (SSA) records.