NOC Care & Concierge Associate – Senior Living

All Jobs; Santa Rosa (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Oakmont Gardens in Santa Rosa, CA is hiring a Resident Services Associate for a full-time blended role that combines hands-on resident care, concierge hospitality, and wellness-related administrative support to help residents and families.

The position is divided as 40% Resident Care, 40% Concierge, and 20% Wellness clerical tasks. You will assist with daily living activities, warmly greet residents, manage front desk duties, and coordinate communications.

Qualifications

• High school diploma or equivalent required.
• Senior living, caregiving, resident services, concierge, or front desk experience preferred.
• Strong communication, organization, and customer service skills.
• Ability to multitask and balance hands-on care with front desk duties.
• Proficient with Microsoft Office and general office equipment.

Responsibilities

• Assist Assisted Living residents with activities of daily living, including dressing, grooming, bathing, toileting, eating, mobility, and positioning.
• Respond to resident call systems, assist with transfers and escorts, and report changes or concerns promptly.
• Provide front desk coverage and warmly welcome residents, families, guests, vendors, and service providers.
• Answer and direct calls, assist with routine requests, manage visitors, packages, mail, and community communications.
• Monitor community entrances and security systems according to established procedures.
• Maintain accurate resident information, directories, status lists, logs, calendars, and other administrative records.
• Assist with scheduling assessments, appointments, meetings, and other resident-service activities.
• Support communication and documentation between residents, families, staff, physicians, and outside providers as directed.
• Maintain resident privacy, confidentiality, safety, and professionalism at all times.

Skills

Communication skills

Organization

Customer service

Education

High school diploma

Tools

Microsoft Office

Email

Job description

Oakmont Gardens in Santa Rosa, CA is hiring a Resident Services Associate for a full-time blended role that combines hands-on resident care, concierge hospitality, and wellness-related administrative support to help residents and families.

The position is divided as 40% Resident Care, 40% Concierge, and 20% Wellness clerical tasks. You will assist with daily living activities, warmly greet residents, manage front desk duties, and coordinate communications.