Night Radiology Support Coordinator (PRN)

Orlando Health, Inc.; Orlando (FL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental coverage

Vision coverage

Life insurance

Tuition reimbursement

Retirement plan

Fertility benefits

Backup elder/childcare

Pet insurance

Job summary

Orlando Health is seeking a Radiology Support Coordinator for the Radiologist Administration team in Orlando, FL. This PRN overnight role entails supporting radiologists, coordinating exam workflows, and ensuring timely communication across departments.

The ideal candidate will have a High School diploma and medical terminology experience, with a strong focus on accurate results delivery and patient data privacy. This position offers comprehensive benefits for eligible staff.

Qualifications

• High School diploma or GED required.
• Medical Terminology experience required.

Responsibilities

• Effectively communicate critical test results to referring physicians and healthcare providers in an accurate and timely manner.
• Expedites the interpretations of STAT or call report exams as requested by medical staff.
• Connects physician to physician phone calls and provides warm transfers to Radiologists and other departments.
• Manages inbound calls from providers and their support teams.
• Troubleshoots radiologist IT issues and places appropriate tickets or connects with the appropriate IT support staff.
• Faxes or calls reports to physicians.
• Relays after hours pages, consults, and emergent cases to radiology subspecialists.
• Follows up with exams that are incomplete or incorrect to have reports fixed by radiologist in a timely manner.
• Multitasks by managing multiple phone lines, STAT board, radiology work queues, and in person consults.
• Communicates with technologists the need for missing imaging or documentation.
• Documents received communication from technologists and any relayed communication from Radiologists to the appropriate area in Philips PACS.
• Assists in support functions such as unlocking reports for radiologists.
• Educates outside departments on how to retrieve outside imaging.
• Investigates and resolves customer requests, questions, or problems.
• Perform other duties as assigned or directed to ensure smooth operation of the department including downtime operation.
• Actively participates in outstanding customer service and accepts responsibility in maintaining relations that are equally respectful to all.
• Follow HIPAA organizational policies and guidelines.
• Builds positive relationships with colleagues.
• Responds to requests quickly and effectively.
• Identifies and understands customer needs and expectations and meets them.
• Maintains knowledge of physician schedules and subspecialties.

Skills

Medical terminology

Education

High School diploma or GED

Job description

Orlando Health is seeking a Radiology Support Coordinator for the Radiologist Administration team in Orlando, FL. This PRN overnight role entails supporting radiologists, coordinating exam workflows, and ensuring timely communication across departments.

The ideal candidate will have a High School diploma and medical terminology experience, with a strong focus on accurate results delivery and patient data privacy. This position offers comprehensive benefits for eligible staff.