Night Operations Representative - South

ITS Logistics, LLC; Fort Worth (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading logistics company in Fort Worth, Texas, is seeking a motivated individual for a role focused on tracking and tracing shipments. Responsibilities include maintaining relationships with drivers and ensuring timely communication with customers. The ideal candidate will possess excellent communication and interpersonal skills, with a preference for those having experience in the transportation industry. This position calls for high accuracy and perseverance in a fast-paced environment. Evening and midnight hours may be required.

Qualifications

• Minimum of one year experience in the transportation industry preferred.
• Ability to work evening and midnight hours.
• Good communication skills, including professional business writing, verbal communication, and documentation in TMS.
• Excellent interpersonal and relationship building skills.
• High level of grit with the ability to persevere in high stress situations.

Responsibilities

• Tracking and tracing current shipments in the ITS network.
• Maintaining relationships with drivers and provide support as needed.
• Producing timely and accurate communication to all customers within the assigned network.
• Reviewing and communicating effective handoffs each shift.
• Utilizing technology to track orders for on time delivery.
• Ensuring loads are on time and track and trace updates are sent.
• Escalating concerns, delays, and issues with shipments.
• Working efficiently with a high level of accuracy.

Skills

Communication skills

Interpersonal skills

Grit

Job description

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.

This position reports to the Division Manager and is responsible for track and trace functions of shipments for the brokerage division of ITS.

Responsibilities

• Tracking and tracing current shipments in the ITS network.
• Maintaining relationships with drivers and provide support as needed.
• Producing timely and accurate communication to all customers within the assigned network.
• Reviewing and communicating effective handoffs each shift and understanding the state of the network daily.
• Utilizing technology to properly track orders for on time delivery.
• Ensuring loads are on time and track and trace updates are sent per the required cadence.
• Escalating concerns, delays, loss failures, loss of revenue and other issues with shipments to appropriate chain of command.
• Work efficiently with a high level of accuracy.
• Other duties as assigned.

Qualifications

• Minimum of one year experience in the transportation industry preferred, but not required.
• Ability to work evening and midnight hours.
• Good communication skills, including professional business writing, verbal communication, and documentation in TMS.
• Excellent interpersonal and relationship building skills.
• High level “grit” with the ability to persevere and manage issues successfully in high stress situations.

As set forth in ITS Logistics, LLC’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.