Night Operations Manager - Retail Lead (3-4 Nights)

Northeast Grocery; New York (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

Tops is seeking a Full-Time Night Operations Manager for the NY/PA/MIDSTATE area. Primary duties include overseeing opening/closing procedures, enforcing SOPs, and creating a positive work environment for associates and customers.

Expect 3–4 nights per week, with hours varying by store needs. Responsibilities include monitoring service levels, addressing customer concerns promptly, managing staffing, and coordinating with receiving for deliveries.

Qualifications

• Strong customer service skills and leadership abilities.
• Ability to read, write and perform basic math.
• Excellent communication and decision-making skills.

Responsibilities

• Maintain remarkable customer service levels and relationships.
• Respond quickly to customer concerns following policies to ensure best experience.
• Monitor stock levels and assist in maximizing sales potential.
• Address problems promptly and accurately for customers and associates.
• Perform refrigeration checks and log results per SOP.
• Know the Crisis Manual for power outages or weather issues.
• Maintain staffing levels to meet business needs.
• Ensure safety and sanitation policies for a clean environment.
• Present a professional image across all store areas.
• Coordinate receiving deliveries per schedule.

Skills

Customer service

Leadership

Communication

Problem solving

Education

High School Diploma

Tools

POS systems

Kronos

Job description

Tops is seeking a Full-Time Night Operations Manager for the NY/PA/MIDSTATE area. Primary duties include overseeing opening/closing procedures, enforcing SOPs, and creating a positive work environment for associates and customers.

Expect 3–4 nights per week, with hours varying by store needs. Responsibilities include monitoring service levels, addressing customer concerns promptly, managing staffing, and coordinating with receiving for deliveries.