Night Operations Lead — Customer Experience & Store Safety

Northeast Grocery; City of Niagara Falls (NY); On-site; USD 30,000 - 47,000; Full time

Job summary

Tops markets in New York is seeking a Night Operations Manager to oversee opening and closing procedures, maintain safety standards, and ensure a positive shopping experience for customers.

Primary hours are 3-4 nights per week, with hours varying by store and business needs. The role emphasizes leadership, strong customer service, and the ability to coordinate across multiple store locations.

Qualifications

• High school diploma or equivalent
• MOD Certification upon completion
• 1-3 years of retail experience preferred
• Ability to work across multiple stores
• Excellent customer service and leadership skills

Responsibilities

• Maintain excellent customer service and store standards
• Respond to customer concerns quickly following policies
• Monitor stock levels and support ads to maximize sales
• Enforce safety and sanitation policies
• Coordinate receiving deliveries and store operations

Skills

Customer service

Communication

Leadership

Decision making

Conflict management

Multitasking

Education

High School Education

MOD Certification

Tools

POS system

Kronos

Pallet jacks

Walkie stacker

Baler/compactor

Job description

Tops markets in New York is seeking a Night Operations Manager to oversee opening and closing procedures, maintain safety standards, and ensure a positive shopping experience for customers.

Primary hours are 3-4 nights per week, with hours varying by store and business needs. The role emphasizes leadership, strong customer service, and the ability to coordinate across multiple store locations.