Night Operations Department Supervisor

Lowe's Companies, Inc.; Franklin (TN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Night Operations Department Supervisor to lead a dedicated team in delivering exceptional customer service. This role involves overseeing night operations, ensuring efficient store management, and coaching staff on best practices. You will play a crucial role in enhancing customer experiences while maintaining safety and operational standards. If you thrive in a fast-paced retail environment and have a passion for leadership, this opportunity offers a chance to make a significant impact in a dynamic setting.

Qualifications

• 3 years of retail experience or 5 years in a similar role.
• Experience in leading and training teams.

Responsibilities

• Lead a team to ensure a superior customer experience in the store.
• Monitor safety practices and conduct safety training.

Skills

Retail Experience

Team Leadership

Customer Service

Training and Mentoring

Cross-Functional Collaboration

Microsoft Office Suite

Education

High School Diploma

Retail Management Experience

Tools

Project Tool

Genesis

Sterling

M2O

Thin Client

Job description

Join to apply for the Night Operations Department Supervisor role at Lowe's Companies, Inc.

3 days ago Be among the first 25 applicants

Join to apply for the Night Operations Department Supervisor role at Lowe's Companies, Inc.

What You Will Do

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Night Operations Department Supervisor, this means:

• Removing barriers, addressing inefficiencies, and enabling staff to delight our customers.
• Collaborating with front-end and back-end operations associates to ensure items are adequately stocked.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.

Additional Responsibilities

The Night Operations Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training, delegating, following up on daily tasks, managing performance, and ensuring department coverage. The role impacts Lowe’s mission by planning, scheduling, monitoring, and implementing all non-selling operations, facilitating a superior customer shopping experience and maximizing sales and profitability.

Success in this role requires collaboration and communication with other Department Supervisors and Assistant Store Managers to meet service, operations, and safety objectives. The supervisor must drive efficiencies, teach skills for effective store operations, and communicate issues and recognitions to management.

Safety is a priority; the supervisor conducts safety walks, reports hazards, trains staff, and understands safety and lifting requirements. The role may occasionally involve opening or closing the store or serving as manager-on-duty (MOD).

Travel is not regular but may be required for meetings, training, or supporting other stores.

What We're Looking For

• Hourly Full Time: 39-40 hours per week, with potential for more.
• Requires working overnight shifts.
• Physical ability to perform tasks requiring prolonged standing, sitting, and lifting (minimum 25 pounds).

Minimum Qualifications

• High School Diploma or equivalent plus 3 years retail experience, or 5 years retail experience.
• Experience leading or supervising teams.
• Experience in training, mentoring, and developing associates.
• Experience working cross-functionally.
• Proficiency in Microsoft Office Suite.
• Ability to obtain required sales licensure or registration.

Preferred Qualifications

• Experience in front-end/back-end retail operations.
• Customer service experience.
• Leadership experience with direct reports.
• Experience in home improvement retail sector.
• Experience in fast-paced retail environments.
• Experience with store computer systems (e.g., Project Tool, Genesis, Sterling, M2O, Thin Client).

If required by law, you must obtain a sales license within 60 days of employment.

Lowe’s is an equal opportunity employer. For more information on benefits, visit our benefits page.

Additional Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: General Business and Customer Service
• Industry: Retail