Night Manager, Facility Services - Lead Cleaning Teams

City Wide Facility Solutions; Columbus (OH); Sur place; USD 25 000 - 32 000; Plein temps

Avantages offerts par ce poste

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Résumé du poste

City Wide Facility Solutions in Columbus is seeking a Night Manager to lead and support cleaning crews across the Greater Columbus market. You will ensure contract compliance, review scopes of work, and verify service delivery meets expectations.

Ideal candidates are organized, reliable, and comfortable coaching teams, resolving issues, and maintaining high client satisfaction. This full-time role requires evening shifts and a two-week daytime training period prior to starting.

Qualifications

• High school diploma or equivalent in the commercial janitorial services industry.
• Fluent written and spoken English; fluency in Spanish or Portuguese highly preferred.
• Highly detail-oriented, with excellent follow-through on commitments.
• Positive, outgoing, and strong at building relationships.
• Excellent verbal and strong written communication skills.
• Comfortable using a smartphone and Outlook email.

Responsabilités

• Perform evening client site visits to ensure compliance with account scopes of work and company policies.
• Become an expert on the buildings and labor network in the assigned territory.
• Manage inspections, address complaints, and support new client starts to maintain high client satisfaction.
• Build strong working relationships with janitorial cleaning crews by communicating client priorities and collaborating on solutions.
• Communicate daily with the Facility Solutions Manager on issues needing immediate attention, including the nightly recap by email or phone.
• Ensure compliance with client policies and procedures and the proper use of approved cleaning tools and equipment.
• Coach and support cleaning crews through performance feedback, problem resolution, and ongoing training.
• Abide by the City Wide Columbus core values (Company, Client, Community, Communication, and Coaching), including a 2-hour response time for all internal communication and a 1-hour response time for all client communication.
• Perform additional duties as assigned.

Connaissances

Coaching

Team leadership

Relationship building

Communication

Organizational skills

Fluent English

Spanish or Portuguese preferred

Outlook email proficiency

Formation

High school diploma

Outils

Outlook

Description du poste

City Wide Facility Solutions in Columbus is seeking a Night Manager to lead and support cleaning crews across the Greater Columbus market. You will ensure contract compliance, review scopes of work, and verify service delivery meets expectations.

Ideal candidates are organized, reliable, and comfortable coaching teams, resolving issues, and maintaining high client satisfaction. This full-time role requires evening shifts and a two-week daytime training period prior to starting.