Night Cleaning Manager: Lead, Coach & Ensure Quality

City Wide Facility Solutions; Columbus (OH); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

City Wide Facility Solutions in Columbus, OH is seeking a Night Manager (Cleaning Supervisor) to lead and support cleaning crews across the Greater Columbus market. You will ensure contract compliance, mentor teams, and coordinate with clients to meet service expectations.

The role requires two-week daytime training before starting the night shift, strong organizational skills, and excellent communication. Competitive hourly pay with benefits and growth opportunities are offered.

Qualifications

• High school diploma or equivalent in commercial janitorial services.
• Fluent written and spoken English; fluency in Spanish or Portuguese highly preferred.
• Highly detail-oriented with excellent follow-through on commitments.
• Positive, outgoing, and strong at building relationships.
• Excellent verbal and strong written communication skills.
• Comfortable using Outlook email and smartphone.

Responsibilities

• Perform evening client site visits to ensure compliance with account scopes of work and company policies.
• Become an expert on the buildings and labor network in the assigned territory.
• Manage inspections, address complaints, and support new client starts to maintain high client satisfaction.
• Build strong working relationships with janitorial cleaning crews by communicating client priorities and collaborating on solutions.
• Communicate daily with the Facility Solutions Manager on issues needing immediate attention, including the nightly recap by email or phone.
• Ensure compliance with client policies and procedures and the proper use of approved cleaning tools and equipment.
• Coach and support cleaning crews through performance feedback, problem resolution, and ongoing training.
• Abide by the City Wide Columbus core values (Company, Client, Community, Communication, and Coaching), including a 2-hour response time for all internal communication and a 1-hour response time for all client communication.
• Perform additional duties as assigned.

Skills

Fluent English

Detail-oriented

Relationship building

Communication

Coaching

Problem solving

Education

High school diploma or equivalent

Tools

Outlook

Smartphone

Job description

City Wide Facility Solutions in Columbus, OH is seeking a Night Manager (Cleaning Supervisor) to lead and support cleaning crews across the Greater Columbus market. You will ensure contract compliance, mentor teams, and coordinate with clients to meet service expectations.

The role requires two-week daytime training before starting the night shift, strong organizational skills, and excellent communication. Competitive hourly pay with benefits and growth opportunities are offered.