Night Manager

Doyle Collection Ltd.; London (KY); On-site; GBP 32,000 - 37,000; Full time

Job summary

A leading luxury hotel is seeking a Night Manager to ensure guest safety and manage front office operations overnight. The ideal candidate will have prior experience in luxury hotel settings and a passion for exceptional guest service, with an emphasis on detail-oriented management.

Benefits

TripAdvisor Incentives

Service Charge

Upselling incentives

Holiday allowance increasing with length of service up to 25 days

Free meals on duty

50% discount when dining

Discounted rates for hotel stays

Training for personal development

Cycle to work scheme

Life Insurance and Company Pension

Qualifications

• Experience in a similar luxury hotel role is essential.
• Strong attention to detail and drive to deliver a memorable guest experience.

Responsibilities

• Manage night audit and ensure safety and security of guests.
• Oversee the Front Office team and ensure efficient guest service.

Skills

Attention to detail

Customer service

Team management

Job description

Contract: Permanent
Salary: £32,130 per year & Generous Service Charge

As the Night Manager of our hotel The Kensington, you will be responsible for the night audit, safety and security of our guests overnight and will be managing the Front Office team during this time. As Night Manager, you will be warm and welcoming, providing the guest with an efficient and courteous welcome and departure, whilst also working behind the scenes to oversee the completion of nightly reports and prepare for the next day arrivals.

The ideal candidate will be working in a similar role within the luxury hotel Front Office department. Attention to detail, accuracy and a drive to deliver a memorable guest experience will be key to your success.

Please note this is an overnight position on a 4 ON 4 OFF basis, from 8pm - 8am.

The Perks of working for The Kensington Hotel:

TripAdvisor Incentives
Service Charge
Upselling incentives
Holiday allowance increasing with length of service up to 25 days
Free meals on duty
50% discount when dining with The Doyle Collection
Discounted rates when staying in our hotels
Training dedicated to personal development
Cycle to work scheme
Discounts in selected stores and online shops
Life Insurance and Company Pension
Complimentary uniform and dry cleaning
One paid volunteering day per year
Free access to the Employee Assistance Programme
Hotel Incentives and rewards
Staff summer parties, Christmas parties and regular team get togethers
Refer a Friend bonus scheme

The Kensington, London

The Kensington is set in one of London's most desirable locations, surrounded by museums and walking distance from the shops of South Kensington and Knightsbridge. A luxury hotel with an ambience reminiscent of a private members club, 150 individually designed rooms and suites, Town House restaurant and K Bar, make it the perfect hidden spot.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.