Overview
The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing, and compiling management reports on a timely basis, and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation, and reservations.
Responsibilities
- Work with and understand financial information and data, including basic arithmetic functions.
- Cross-train in other accounting or hotel-related areas.
- Prioritize job functions to meet deadlines.
- Perform guest services functions (check-in/out, reservations, calls, etc.).
- Audit and reconcile financial and statistical reports.
- Prepare and distribute daily and monthly reports as required.
- Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.
- Consolidate and transmit credit card transactions timely.
- Ensure accuracy of all reported numbers and statistics.
- Update financial information in corporate systems.
- Perform required data processing system functions.
- Report operational or financial issues to management.
- Maintain guest satisfaction.
- Respond to governmental inquiries.
- Handle guest requests.
Qualifications
- High School diploma or equivalent; one year of experience in a hotel or related field preferred.
- Guest Service Experience preferred.
- Computer skills required.
- Flexible with long hours sometimes required.
- Ability to exert up to 10 pounds of force occasionally.
- Late/Overnight shift availability.
- Maintain a friendly demeanor at all times.
- Effective communication skills, both verbal and written.
- Ability to multitask and prioritize.
- Attend required hotel meetings and trainings.
- Maintain attendance and grooming standards.
- Comply with hotel standards and regulations.
- Identify and help solve operational problems.
- Maintain confidentiality and show initiative.
- Perform additional duties as assigned.